Shipping

 

We ship both UPS and USPS depending on rates.  We experience very little damaged pieces as we have become experts in packing.

 

Shipping costs are calculated at checkout and are determined by the size, weight and location in which we are shipping.  We only ship to the US, excluding Hawaii and Alaska.  We understand that some retailers include their shipping in the price of the purchase.  We have chosen to exclude shipping costs from our price and to calculate them based on the above criteria.  Please note that small businesses such as ours do not have the resources and buying power that large organizations do. However we offer exceptional care in packing and are easy to speak to directly if needed.

 

We keep many of the pieces on our website in stock and will ship those out usually the day after your purchase.  However there will be some pieces that will have to be made from the very beginning.  Plan for at least a week to receive you work.  Please note that it could be significantly longer.

 

If you require a piece by a specific time, please note that at check out or call us.  We will be able to project if we may get the piece to you by your needed date.  We do rely on our carriers to deliver within the time they publish, however sometimes for various reasons on their part there may be a delay which we can not control.  For tight timeframes it is a decision of the customer to proceed with the order or not.

 

We generally send an email to the customer with the tracking number when your package ships.  Feel free to contact us, if you have questions about when your purchase will be shipped.