Information about Returns, Refunds or Exchanges

 

It is our hope that you are delighted with every piece from Salvaterra Pottery & Woodworks.  Because the nature of our work is handmade and of natural materials, there are variations in every piece.  The photographs are a representation of our work and are not the exact piece you will receive when purchased.  Measurements are an approximation of size and vary some but not significantly.

 

Most customers enjoy the variations in size, shape and color as this is the very nature and intention of handmade and are to be expected.  For those who are looking for very specific traits, we ask you to contact us about those desires and/or include them in the notes at check out.

 

If you received a piece of pottery or woodwork that does meet your needs, you may ship the piece back at your expense.  Once we receive the work back in new condition, you may choose a replacement piece in exchange.  Additional shipping charges for the new purchase will be charged.

 

If you received the wrong piece, please notify us upon receipt and we will correct our error.  If a piece is damaged during shipping, please provide photographs of the box and damaged piece so we may make a claim with our carrier.  A new piece will be shipped to you as soon as possible.